FAQs
1. What is the purpose of the pilot program?
The purpose of the pilot program is to improve the guest experience in Vail Village and to positively impact the environment by reducing vehicular traffic on Gore Creek Drive and Bridge Street. Additionally, the program will collect data on the volume of goods being delivered in Vail Village to understand the viability of a long-term load and delivery solution.
2. Will the pilot program remove all the trucks from Bridge Street and Gore Creek Drive?
No. While the program will have a significant impact on vehicular traffic and congestion, the program will not initially involve some higher volume trucks including but not limited to Sysco, Shamrock, UPS or FedEx.
3. When does the pilot program begin and end?
The pilot program begins on or about November 12, 2021 and will conclude May 1, 2022.
4. Who is paying for the pilot program?
The Town of Vail is paying for the pilot program.
5. What is the geographical scope of the pilot program?
The pilot program will be focused on Gore Creek Drive and Bridge Street. Phase 1 of the pilot program will not service Meadow Drive.
6. Will the pilot program handle all types of goods?
No. The pilot program will not handle jewelry, furs, or artwork and will have a limited interface with retail goods.
7. How will the pilot program handle product returns?
Please see attached. The pilot program has a standard operating procedure (“SOP”) for products returns. This SOP should not differ much from your current procedure for product returns.
8. How will the pilot program handle lost/damaged goods?
Please see attached. The pilot program has a standard operating procedure (“SOP”) for lost/damaged goods. This SOP should not differ much from your current procedure for lost/damaged goods. Until the goods are received by 106West, the goods are the responsibility of the vendor. Once the goods are received by 106West, the goods are the responsibility of 106West. Once the goods are delivered to the end customer, the goods are the responsibility of the end customer. 106West has appropriate insurance in place for the pilot program.
9. How will the pilot program be staffed?
The pilot program will have five (5) full-time employees, which includes (1) dockmaster and four (4) dock workers/delivery personnel. The program is currently fully-staffed.
10. How will goods be delivered?
The pilot program has standard operating procedure for the delivery of goods, please see attached. This procedure should not differ much from your vendor’s current delivery procedures, except (1) the goods will be delivered via 106West using electric vehicles and (2) the goods will be generally checked by 106West prior to final delivery (case counts, visual inspection, etc).